FREQUENCY EMB CREW - Citadel

You can checkout and pay with the following options:

• PayFast - Credit card, Debit Card, Instant Eft, Mobicred and Zapper
• PayFlex
• Float Installments
• PayJustNow

WHEN WILL MY ORDER BE DISPATCHED?

Expedited orders ship within 24 hours (business days only) from the day the order is placed. Same-day shipping is not guaranteed.

You will be notified via email once your order has been shipped. Orders typically ship within 1-2 business days. Note that there could be a delay in processing your order if we encounter any issues with the billing or shipping information provided.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.

Any issues with the delivery of your order must be reported within 14 days of the ship date. BenSherman.co.za cannot be responsible for packages after that time.

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Delivery Rates:

R0 - R1000 = R150 (3-7 working days from the day the order is dispatched)
Over R1000 = Free (3-7 working days from the day the order is dispatched)
R200 = Express Delivery (1-3 working days from the day the order is dispatched)

WHAT IS OUR RETURN POLICY?

Most items purchased from bensherman.co.za may be exchanged or returned for a refund within the first 30 days of delivery.

Items purchased from bensherman.co.za can be returned to our Ben Sherman store (25 4th Avenue, Parkhurst, Johannesburg)

Items purchased from bensherman.co.za cannot be returned/exchanged from an outside retailer, and vice versa.

If there are any issues with the delivery of an order, such as non-delivery or damage to products, bensherman.co.za must be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund.

Returns received after the 30-day mark may be refused or subject to a restocking fee.

Please note for hygienic reasons we cannot accept return/exchanges of underwear, socks, swimwear

Please note we may take up to 48 hours to respond to your query.

Items listed on "sale" are ineligible for return or exchange.

Returned merchandise must be unworn, unaltered, and accompanied by the original price tag, and packaging.

Shipping fees are non-refundable.

Gift cards are non-returnable and non-refundable.

**PLEASE NOTE THAT WE WILL ONLY EXCHANGE AT NO CHARGE FOR THE FIRST EXCHANGE (PROVIDED IT WAS SIZE ERROR OF 1 BELOW OR 1 ABOVE ORDERED SIZE - ANY EXCHANGES FOLLOWING THE FIRST EXCHANGE OR INCORRECT SIZE CHOSEN (IE ORDERED A SMALL AND WANTED LARGE) WILL BE AT THE CONSUMERS EXPENSE OF R150 (THIS PRICE INCLUDES COLLECTION AND DELIVERY)