Return/Exchange Policy


Most items purchased from may be exchanged or returned for a refund within the first 30 days of delivery.

Items purchased from can be returned to our Ben Sherman store (25 4th Avenue, Parkhurst, Johannesburg)

Items purchased from cannot be returned/exchanged from an outside retailer, and vice versa.

If there are any issues with the delivery of an order, such as non-delivery or damage to products, must be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund.

Returns received after the 30-day mark may be refused or subject to a restocking fee.

Items listed as "final sale" are ineligible for return or exchange.

Returned merchandise must be unworn, unaltered, and accompanied by the original price tag, and packaging.

Shipping fees are non-refundable.

Gift cards are non-returnable and non-refundable.