Refund policy

We want you to be happy with your Ben Sherman. If something is not right, a full-price item can be returned or exchanged within 14 days of delivery, as long as it is unworn, unwashed, with the tags attached and in its original packaging. Sale items are different – see Sale items below. This policy applies to purchases made on bensherman.co.za and delivered within South Africa; international orders cannot be returned or exchanged, and purchases from our stores or other retailers follow their own returns rules.

How to return or exchange

1. Email info@bensherman.co.za (or call/WhatsApp 072 254 7081) with your order number, the item and size, and whether you want an exchange or a refund.
2. We arrange a courier collection, or you can bring the item to our store at 25 4th Avenue, Parkhurst, Johannesburg. Please pack it so that it cannot be damaged in transit; our courier may refuse a parcel that is not properly packaged.
3. The first exchange on an order is collected and redelivered at no charge. Further exchanges on the same order are charged at R150 (collection and delivery).
4. Once the item has been checked, exchanges are dispatched within 2 working days and refunds are processed within 8 days of receipt. Refunds go back to the original payment method and can take 5–10 working days to show, depending on your bank or payment provider.

Sale items

Sale items cannot be exchanged or returned. The only exception is the 7-day cancellation right that section 44 of the Electronic Communications and Transactions Act gives on online orders: tell us within 7 days of delivery, the item must be unworn with its tags attached and in its original packaging, and the courier cost of the return – R150 for a collection, or your own courier – is for your account. The refund goes back to your original payment method within 30 days. Faulty sale items are still covered by the Consumer Protection Act warranty below.

Your legal rights

Online purchases may be cancelled without reason within 7 days of delivery under section 44 of the Electronic Communications and Transactions Act – our 14-day window on full-price items includes this. Defective goods are covered by the six-month warranty in section 56 of the Consumer Protection Act: we will repair, replace or refund at your choice. Normal wear, misuse or damage caused after delivery is not a defect.

What we cannot take back

• Sale items, other than a 7-day cancellation as set out above.
• Worn, washed or altered items, items without their tags or packaging, or items returned damaged.
• Underwear, socks and swimwear, for hygiene reasons.
• Gift cards.
• Items returned after 14 days, unless they are defective.

If you return something by mistake and want it back, or return an item that does not meet this policy, we may need to charge the courier cost of sending it back to you.