Free Shipping for orders over R1000
1. These are the terms and conditions that apply when you buy goods from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our website www.bensherman.co.za
2. When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically.
3. When you register as an online shopper, you will have to choose a password. You will be asked for your user name and password every time that you shop online with us. It is your responsibility to keep your user name and password private. Ben Sherman SA accepts no liability for any damages that you may suffer or any losses you may incur from the unauthorised use on your profile.
4.1 All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
4.2 The stated prices on our website are in South African Rands and are only valid and effective in South Africa.
4.3 We have made every effort to accurately display the goods specifically with regard to their colour, description and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen it.
4.4 Your transaction will only be completed and you will become the owner of the goods, when we deliver the goods that you have ordered to you, after which you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error, for example, regarding the price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will reimburse you the Rand value you paid only if you have already paid for the cancelled order.
We charge a delivery fee for every order under R1000.00. This delivery fee will be billed at checkout. This fee is currently R80.00 (Eighty Rand) for any Standard Delivery which takes 3 to 5 working days and R150.00 (One Hundred & Fifty Rand) for Express Delivery, which may take up to 2 working days. Express delivery is not available for certain outlying and remote areas and delivery in these areas will take between 4-6 days Standard Delivery. Delivery fees may change at any time. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please email [email protected]
Ben Sherman S.A will arrange for delivery to your door. We deliver between 09h00 and 17h00 from Monday to Friday (excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do our best (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control, but the new date will be communicated and agreed with you.
We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery.
Please ensure that you or your authorised representative is available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce an original ID or driver’s licence. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You must pay any additional delivery charges that we incur if we cannot deliver the goods to you because of access problems or if you do not adhere to the appointment time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges incurred in respect of the failed deliveries and/or any storage fees and refund the balance due to you.
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We have outsourced all delivery services and we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.
Ben Sherman South Africa will accept returns for items purchased on the Ben Sherman South Africa online store that are sent back within 10 days from received date, stated on waybill, for a refund. Requests for product to be returned after 10 days of receipt will not be accepted, unless the claim is due to a faulty product. Exchanges may only be done directly at one of our retail stores. You may return to the website for a refund and place a new order for the item, size, and color of your choice. A return must be arranged by sending an e-mail to [email protected]
All returns MUST meet the following criteria:
If you received the goods as a gift, the delivery note is still necessary. You cannot return goods if they have been taken apart or altered. For hygiene reasons we do not accept return of underwear or socks.
You may return the goods at no additional charge, to any Ben Sherman store with the invoice and/or delivery note. You can also contact us at [email protected] and we will arrange for a courier to collect the goods within 3-10 working days. You must also pack the goods into the original packaging. We will refund you in full, however if the goods were received by you as a gift, you will have to exchange the item for goods of the same value in the store from which the goods originated.
Unfortunately once an order is successful (ie payment has been accepted), you cannot cancel orders on our system. If however the goods haven’t already left our distribution centre, you may email [email protected] to stop the delivery of the goods and arrange your refund.
Note that refunds will only be processed once funds have reflected in our account. It may take up to 10 working days to process a refund.
If you would like to cancel & the goods have already left our distribution centre, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned at our distribution centre. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact our customer services [email protected] if you have any queries regarding cancellation.
If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
In the event that you return goods, it will take up to 10 working days to process a refund.
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.