Returns

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RETURNS

WHAT IS YOUR RETURN POLICY?

Effective Date: November 2018

Ben Sherman South Africa will accept returns for items purchased on the Ben Sherman South Africa online store that are sent back within 10 days from received date, stated on waybill, for a refund. Requests for product to be returned after 10 days of receipt will not be accepted, unless the claim is due to a faulty product.

Exchanges may only be done directly at one of our retail stores. You may return to the website for a refund and place a new order for the item, size, and color of your choice. A return must be arranged by sending an e-mail to [email protected].

All returns MUST meet the following criteria:

Unworn
Unwashed
No scents or odors
No rips or tears
No other signs of being worn
All tags must be attached
All original packaging must be included
No COD (Cash/Check on Delivery) packages will be accepted

HOW TO RETURN AN ITEM?

All returns must be arranged by sending an e-mail to [email protected] and further instruction will be given.

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Delivered items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Ben Sherman and the customer will be credited for the product cost. Customers will be required to place a new order and will be responsible for any associated delivery charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.